Online Mystery Shopping

Description

WHAT IS
IT?

Addison Research is the first research company in Nicaragua to offer Online Mystery Shopping. This provides a more diverse platform for online candidates invited through emails/SMS to participate as a secret online shopper. The output helps clients evaluate their service quality performance, with the help of a user-friendly interface using a fast, economical process.

A secret shopper can access our system using a desktop, smartphone, an iPhone, blackberry, or PDA. Their evaluations based on field observation can be sent directly to our online platform.

After a thorough quality check, we immediately upload shoppers’ evaluation reports on an internal client platform, where information can be accessed anytime, anywhere.

Why Should I Choose Addison Research Mystery Shopping?
  • Results based on first-hand observations by ‘real shoppers’
  • A simple, quick reporting dashboard
  • Easy access to evaluation reports based on real evidences

Examples

POSSIBLE
APPLICATIONS

  • Service evaluation
  • Service audit

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