Mystery Shopping



We are equipped with a professional Offline Mystery Shopping team, which helps our clients understand how users experience specific brands and products across various touch points. In addition, we have introduced an Online Mystery Shopping service. This provides a more diverse platform for online candidates invited through emails/SMSes to participate as a secret online shopper. The output helps clients evaluate their service quality performance, with the help of a user-friendly interface using a fast, economical process.

A secret shopper can access our system using a desktop, smartphone, an iPhone, blackberry, or PDA. Their evaluations based on field observation can be sent directly to our online platform.

After a thorough quality check, we immediately upload shoppers’ evaluation reports on our platform, where information can be accessed anytime, anywhere.

Why Should I Choose Addison Research Mystery Shopping?
Results based on first-hand observations by ‘real shoppers’
A simple, quick reporting dashboard
Easy access to evaluation reports based on real evidences



  • Service evaluation
  • Service audit

 If you would like to talk to us about your next research study

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